Warranty in Medicine Hat

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Worry-Free Protection for Your Glasses

A new pair of prescription glasses or sunglasses are not only stylish but also essential for some to complete day-to-day tasks like reading, writing, and driving. With proper care and a warranty that covers any damage that may occur through daily use, they can be working properly while looking great for years. 

Contact the 20/20 Vision Care office if your glasses have any damage or need replacing.

Adjusting to Your New Glasses

It is important to note that adjusting to a new prescription is normal and can take around 2 weeks. You may experience some changes in your eyesight during that period but that is no need for concern. 

You can prolong the life of your glasses by gently washing them with soap and warm water, avoiding scratchy material or harsh cleansers, and removing them with both hands to avoid bending the frames.

Our No-Worry Warranty

The 20/20 Vision Care No-Worry Warranty includes protection against manufacturing defects and any damage that occurs to your glasses. Please note: This does not include misuse, regular wear and tear, or loss.

The Manufacturer Defect Warranty includes:

  • 2-year Manufacturer Defect Lens Replacement Guarantee
  • 2-year Manufacturer Defect Frame Replacement Guarantee
  • 2-year Guarantee on all secondary parts (nose and temple tip damage, etc.)

To give you peace of mind, a 2-year damage warranty is included through 20/20 Vision Care at no additional cost:

  • 1 Free Lens and Frame Replacement: One set of damaged lenses or frames are replaced for FREE (damaged lenses must be returned).
  • If no warranty claim occurs within 2 years, your next set of prescription glasses will be discounted by 15% (cannot be combined with any other discounts or promotions).

  • 30-Day Complete Satisfaction Guarantee: If within the first 30 days, you decide your prescription glasses are not working for you, you can make an exchange.
  • Your glasses must be in original condition at the time of exchange.

  • 30-Day Money Back Guarantee: On computer glasses and polarized sunglasses.

2-Year No-Worry Warranty For Kids

You don’t have to panic if your kids are a little too rough with their glasses. We offer a 2-year warranty on kids’ prescription glasses packages (some restrictions may apply).

20/20 Vision Warranty

Our 2020 Vision Care Warranty for kids products is included at no additional cost:

  • 3 Free Lens and Frame Replacements: Three sets of damaged lenses or frames are replaced for FREE (damaged lenses must be returned).
  • 30-Day Complete Satisfaction Guarantee: If within the first 30 days, you decide your prescription glasses are not working for you, you can make an exchange.

    Your glasses must be in original condition at the time of exchange.

Providing Ease for Your New Glasses

We know that accidental damage or a change of heart for a style can happen. Check out our wide selection of glasses knowing that our no-worry warranty is in place.

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Our Family

At 20/20 Vision Care, we provide comprehensive vision care services, including eye exams, contact lens exams, dry eye therapy, and a wide selection of frames and lenses.

Designed specifically to best manage eye-related health concerns and disease. We also handle urgent eye care matters like foreign bodies, infections, and trauma.

20/20 Mobile Care

Your children undergo crucial visual development at a young age, and we want to be a part of this journey. We offer children’s eye exams and myopia management to help your children thrive.

We understand that not everyone can make it into our office, so we offer mobile services for those that are homebound, and service the senior homes in our area as well.

20/29 Vision Care Kids

Our Locations

20/20 Vision Care

Find us just down from the Dairy Queen in the heart of downtown on 3rd Street, across from the CORE Association.

  • 431 3rd St. SE
  • Medicine Hat, Alberta
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20/20 Urgent Care & 20/20 Kids

Located directly behind our 3rd Street Building, just down from the Fifth Avenue Memorial Church.

  • 444 4th St. SE
  • Medicine Hat, Alberta
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